AI Implementation and Capability Development in Manufacturing: An Action Research Case

Jon Eklöf, Ulrika Lundh Snis, Thomas Wim Hamelryck, Alexander Grima, Ola Rønning

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Abstract

This action research article presents a case study of a global manufacturing company deploying artificial intelligence (AI) to develop capabilities and enhance decision-making. This study explores considerations and trade-offs involved in introducing AI into daily operations, leading up to the decision to develop AI capabilities in-house or outsource them. The case study offers in-depth technical descriptions of model selection, dataset creation, model adoption, model training and evaluation while addressing organizational obstacles and decision-making processes. The study’s findings highlight the importance of collaboration between technical experts, business leaders, and end-users, as well as the interaction and collaboration between AI systems and human employees in the workplace. The article contributes a practical perspective on AI implementation in manufacturing, emphasizing the need to balance in-house capability development with external acquisition. Although the case study company managed to create an in-house model, factors such as implementation, debugging, data requirements, training time, and performance led to outsourcing the capabilities. However, making this informed decision required capabilities and insights that were acquired through practical work. Consequently, although in-house development can be challenging, it can also enhance organizational capabilities and provide the necessary knowledge to make informed decisions about future development or outsourcing.
OriginalsprogDansk
TitelProceedings of the 57th Hawaii International Conference on System Sciences - HICSS 2024
Antal sider10
ForlagHawaii International Conference on System Sciences
Publikationsdato2024
StatusUdgivet - 2024
Begivenhed57th Hawaii International Conference on System Sciences - HICSS-57 - Hawaii, USA
Varighed: 3 jan. 20246 jan. 2024

Konference

Konference57th Hawaii International Conference on System Sciences - HICSS-57
Land/OmrådeUSA
ByHawaii
Periode03/01/202406/01/2024

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