Can Design Rationale Help? An Exploration of Service Designers’ Information Behaviour and Design Support Tools

Can Design Rationale Help? An Exploration of Service Designers’ Information Behaviour and Design Support Tools builds on and adds to previous studies that suggest integrating design rationale to produce several benefits for service designers in managing complicated design processes.This article-based thesis explores how mapping the information behaviour of service designers and the current digital service design support tools developed in the field of Human-Computer Interaction (HCI) might assist service design in theory and in practice.