Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan; Henning Pohl

doi:10.1145/3290607.3313084

Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan, Henning Pohl

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

27 Citationer (Scopus)

578 Downloads (Pure)

Abstract

Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

Originalsprog	Engelsk
Titel	Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19
Antal sider	6
Forlag	Association for Computing Machinery
Publikationsdato	2019
Artikelnummer	LBW0252
DOI	https://doi.org/10.1145/3290607.3313084
Status	Udgivet - 2019
Begivenhed	2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, Storbritannien Varighed: 4 maj 2019 → 9 maj 2019

Konference

Konference	2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
Land/Område	Storbritannien
By	Glasgow
Periode	04/05/2019 → 09/05/2019
Sponsor	ACM SIGCHI

Adgang til dokumentet

10.1145/3290607.3313084Licens: Andet

Muresan2019CHILBWForlagets udgivne version, 1,16 MBLicens: Andet

Citationsformater

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abstract = "Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.",

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AB - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

U2 - 10.1145/3290607.3313084

DO - 10.1145/3290607.3313084

M3 - Article in proceedings

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