@book{e147c2651b87407fb51edddeba663945,
title = "Quality management in the library and information services sector",
keywords = "Biblioteker, Effektivitet, Informationscentre, Kvalitet, Kvalitetsledelse",
author = "Johannsen, {Carl Gustav}",
note = "211 s., ill. Litteraturhenvisninger ; PhD-afhandling, The Aarhus School of Business, Department of Total Quality Management, 1995",
year = "1995",
language = "English",
publisher = "The Aarhus School of Business, Department of Total Quality Management",
}