Behavioral Conflict Management: Recommendations and Training based on Research on Violence in Work and Everyday Contexts

Over the past decades, the field of violence studies has undergone a profound trans-formation. New video based research provided insights into how violence unfolds sequentially. These breakthroughs do not only benefit violence research, but also war-rant the formulation of recommendations and concrete training methods for de-escalating conflicts that are true to real life. This approach to preventive work has the advantage that it is often possible to intervene in the situation to de-escalate the con-flict through actions – unlike risk factors pre-ceding the situation, which the potential victim has little control over. This document summarizes the training recommenda-tions and suggestions provided on behalf of many years of research from several pro-jects. This includes two Ph.D. theses respectively focusing on ticket inspectors (Friis, 2022) and police officers (Sunde, in preperation) involved in work-related conflicts, as well as long-standing research, respectively on victims of commercial robberies (Liebst, Lindegaard, et al., 2019) and bystanders who witness violence in public spaces (Liebst et al., 2018). We also draw on other related studies that we have previously been part of as well as the rapidly expanding literature on situational violence research.