Decision Quality and Error in Content Moderation

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

In certain instances, algorithmic content moderation by online platforms
is a process with binary outcomes: those that are ‘‘right’’ and those that are
‘‘wrong’’. And, in a copyright content moderation context, this binary nature, in
principle, holds true: the ultimate question is simply, ‘‘Is this content illegal?’’
However, some content moderation decisions are more straightforward than others
that require more robust assessment, whether by domain experts, or even the courts.
This article explores the relationship between errors in content moderation decisionmaking and decision quality, as well as how errors are addressed in the Digital
Services Act and the Directive on copyright in the Digital Single Market.
Original languageEnglish
JournalIIC International Review of Intellectual Property and Competition Law
Volume55
Pages (from-to)139-156
Number of pages18
ISSN0018-9855
DOIs
Publication statusPublished - 2024

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