The use of technology in international collaboration: Two case studies

International collaboration is emerging as an essential function for organizations, playing an important role in organizational strategy, performance and knowledge management. Two case studies of international collaboration are discussed in this paper. Participants' perceptions and use of technology to collaborate are examined from the perspective of sense of presence, participation, task type, productivity and ease of use. The data suggest that technology compatibility with cultural and work style preferences and technology infrastructure is more important than media richness, in contrast to media richness theory.